Performance Feedback

Finally, a CSI that tells you what's really on your customer's mind.

Designed specifically for the collision industry, Performance Feedback goes beyond just a number score to capture customer's actual comments - giving you a more complete picture of your shop's performance. Rather than simply gathering statistics, use your CSI to link the voice of the customer to real continuous improvement.

If you do not currently use Performance Feedback, please do one of the following:

• Get Started NOW: Print and complete the attached application and fax it back to us.

Multiple uses for data and customer comments:

Human Resources

• Motivate and reward employees by reviewing compliments and complaints weekly or monthly

Marketing

• Select key compliments for marketing communication materials

Operations

• Use reports to analyze your operations and fine tune improvement