Surveying For Repair Facilities

Customer Response Options (your repair facility chooses which to offer):

Mail-back
Phone (Performance Feedback calls your customers)
Fax-back
Leave a voice mail with answers
Key in responses on the secure website (no additional software required)
Key in responses using shop & customer codes (Alliance Marketing Software required)

The Performance Feedback system allows you to easily:

Market your shop to potential customers, existing customers and insurance agents
Quickly resolve issues with unhappy customers.
Provide feedback to employees on positive attributes and areas needing improvement.
Isolate the cause of negative customer comments and provide correct training to your staff.
Improve relationships between body shops, insurers and customers.
Streamline operations and improve quality through specific customer comments.

What are the benefits?

Several options for improved response rates from customers: web, fax, voice mail, mail, or phone.
Reports e-mailed weekly to designated shop personnel.
Customer comments via the secure website available 24/7 with sorting capabilities to quickly focus on desired results.
Full statistical data available 24/7 via the secure website with report generation capabilities as needed.
Negative feedback emailed to designated personnel immediately upon survey completion.
Complete issue resolution system available via the secure website 24/7 with comment response and follow-up assignment capability.